HECM Counselor Roster
Request FHAC User ID

All HECM Roster Counselors must establish an FHA Connection (FHAC) User ID.

If applying only as a counselor, complete the Roster application first and then apply for a User ID after notifying your agency's coordinator.

If applying only as a coordinator, just apply for FHAC User ID.

If applying to be both a coordinator and counselor, you must complete the Roster application first and be accepted by HUD.

After submitting your application, you can request an FHAC User ID:

If your email address in your record is correct, you will receive an email within 48 hours informing you that a new ID was issued. You will also receive a letter in the mail within 7 - 10 business days, which will include the user ID and password.

Keep you login information in a safe place because you will need your User ID and Password each time you access the FHAC to update your own roster information as well as to recertify in the future and to enter proof of your continuing education. You will need your ID and password to access the FHAC to produce HECM certificates for your clients and to input basic session information FHA requires that your password be changed every 21 days.